Frequently asked questions

Frequently Asked Questions

Please read our FAQ before sending us a message.

How secure is shopping in the Online Shop? Is my data protected?

Payment in our shop is SSL encrypted for your safety, we also partner with PayPal and other payment processing companies to ensure a secure and safe transaction. We never store your details and we never, ever share any of your personal information with third parties.

What should I do if I received the wrong product?

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

How much is the shipping cost for the order?

Free Shipping on order over $49 on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States.

Please note that while we do offer Free Shipping, the customer will be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product received.

Which payment methods are accepted?

We accept most widely used payment methods, including all major credit cards, direct bank transfer (both International Bank and Local Bank), and PayPal.

What exactly happens after ordering?

Most orders ship via UPS, USPS, or FedEx ground.

Most orders ship out within 1 to 5 business days and are delivered within 2-10 business days of the order being placed. (International Delivery usually takes about 1-3 weeks). 

We send out tracking email shortly after the order ships.

Some shipments may require signature for delivery, but most orders ship with no signature required. If signature is required then the shipper will make up to 3 delivery attempts.

How can I check my order status?

Click the “My Account / Orders” link at the top left hand side of our site to check your orders status.

How long will delivery take?

Most of our products are located in the US. It’s usually take about 4-8 days for delivery. In case of International Delivery, it’s usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

How do I cancel my order?

Please carefully review your order before submitting or placing an order. To prevent the need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. We refuse cancellation if your order have shipped out.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top left hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Frequently Asked Questions

Please read our FAQ before sending us a message.

How secure is shopping in the Online Shop? Is my data protected?

Payment in our shop is SSL encrypted for your safety, we also partner with PayPal and other payment processing companies to ensure a secure and safe transaction. We never store your details and we never, ever share any of your personal information with third parties.

What should I do if I received the wrong product?

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

How much is the shipping cost for the order?

Free Shipping on order over $49 on EVERYTHING WE SELL!!! Includes all shipments within the contiguous United States.

Please note that while we do offer Free Shipping, the customer will be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product received.

Which payment methods are accepted?

We accept most widely used payment methods, including all major credit cards, direct bank transfer (both International Bank and Local Bank), and PayPal.

What exactly happens after ordering?

Most orders ship via UPS, USPS, or FedEx ground.

Most orders ship out within 1 to 5 business days and are delivered within 2-10 business days of the order being placed. (International Delivery usually takes about 1-3 weeks). 

We send out tracking email shortly after the order ships.

Some shipments may require signature for delivery, but most orders ship with no signature required. If signature is required then the shipper will make up to 3 delivery attempts.

How can I check my order status?

Click the “My Account / Orders” link at the top left hand side of our site to check your orders status.

How long will delivery take?

Most of our products are located in the US. It’s usually take about 4-8 days for delivery. In case of International Delivery, it’s usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

How do I cancel my order?

Please carefully review your order before submitting or placing an order. To prevent the need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. We refuse cancellation if your order have shipped out.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top left hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

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